Policy of the company
Cancellation Policy
If the travel date falls within the High Season (8/4/2023 - 23/4/2022, 28/4/2023 - 2/5/2023, 1/6/2023 - 10/9/2023) the following apply:
• Tickets canceled up to 7 days prior to departure are canceled without cancellation fees or can be converted to open tickets or transferred to another date.
• Tickets canceled from 7 days before departure up to 2 hours before departure will be subject to a 50% cancellation fee. Alternatively, the tickets can be converted to open tickets or transferred to another date.
• For tickets canceled between 2 hours and departure 50% cancellation fee will be retained. Tickets are not converted to open date and no change of date is possible.
• After departure, tickets can not get canceled or converted to open date and date change is not possible.
If the travel date falls within the Low Season (all other dates), the following apply:
• Tickets canceled up to 3 days prior to departure are canceled without cancellation fees or can be converted to open tickets or transferred to another date.
• Tickets canceled from 3 days before departure up to 2 hours before departure will be subject to a 50% cancellation fee. Alternatively, the tickets can be converted to open tickets or transferred to another date.
• Tickets canceled between 2 hours and departure will be subject to a 50% cancellation fee. Tickets are not converted to open date and no change of date is possible.
• After departure, tickets can not get canceled or converted to open date and date change is not possible.
OPEN TICKETS
• Open tickets are not accepted for boarding unless the departure date is confirmed and a Boarding Pass is issued.
• Tickets are valid for one (1) year from the date of conversion to open tickets, or for as long as the ship remains on the specific route.
• If the passengers wish to travel on a date with a higher fare than the fare they have paid, they must pay the difference between the current fare and the fare they have paid.
Passengers Ticket Conditions
Approved by the Hellenic Ministry of Mercantile Marine
• The ticket is issued in the passengers name, is personal and non-transferable. It is valid only for the class and the trip for which it was issued.
• The fare does not include catering.
• Passengers should be at the embarkation area of the ship 45 min before departure. If the passenger is not in time for sailing, he/she is not entitled to a refund of the fare.
• Infant is not available as a passenger type for Sea Jets. Therefore you do not need to issue infant tickets for this ferry company. The infant aged between 0 and 2 years old travels on the same seat with a parent. However, you have to inform the staff at the port kiosk of the ferry company before departure that you will be traveling with an infant. If you wish to have a separate seat for your infant, you need to book a child ticket. Children from 3 years and up to 10 years old pay the reduced child fare.
• The bearer of a full ticket is allowed to carry free of charge luggage up to 40 kilos or 1 cubic meter.
• In case of loss of the ticket, it will not be replaced nor the fare will be refunded. The shipping company is not responsible for any damage or loss of the passengers luggage that is under the personal care of him/her during the trip.
• Jewellery, money and valuable objects may be delivered to the ships accounting office for safekeeping.
• The shipping company will not be responsible for any delay in sailing, deviation and not keeping normal route, due to bad weather conditions or orders of the Ministry of Mercantile Marine or the Harbor Authorities or due to force major.
• It is forbidden to the passengers to carry explosives, inflammable, incendiary and dangerous in general materials.
• The passengers are responsible for the observance of the Harbor, Sanitary and Custom regulations. The passengers should comply with the captains and the crew orders regarding the maintenance of order and the safety of the ship.
• The passenger should address any complaint during the trip to the ships captain or first mate and after the arrival, to the shipping company or to the Harbor Authorities.
• If for any reason the travel is cancelled due to the ships responsibility, the fare is refunded without any further obligation of the shipping company towards the passenger.
• The shipping company will not be held liable for delays in departures, deviation and not following the regular course due to bad weather conditions or orders issued by the Ministry of Maritime Commerce and Port Authorities or force majeure and actions taken place to ensure the safety of passengers.
• The shipping company has the right, after approval of the Ministry of Mercantile Marine, to replace the vessel for which the ticket was issued with another vessel. Itineraries may be changed and such changes will show on the booking engine when retrieving the specific itinerary.
Vehicle Transport Receipt Conditions
Approved by the Hellenic Ministry of Mercantile Marine
• The drivers are obligated to load and unload their vehicle.
• The vehicles should be at the waiting for shipment area one (1) hour before departure and in any case on the time prescribed by the Port Regulation in force.
• The driver is not entitled to refund of the fare if he is not in time for sailing, while if he states before sailing his intention not to ship his vehicle, he is entitled to a refund of half of the fare.
• In case of loss of vehicle transport receipt, the fare is not refunded.
• The vehicles passengers have to get out of them before their shipment aboard.
• The passengers should carry with them objects that they need during the travel. After sailing the entrance to the vehicle station is forbidden.
• The transportation of explosives, incendiary and dangerous in general materials is forbidden. The priority order is determined by the Port Regulations of each Harbor Authorities, where the vehicles are shipped.
